International award-winning Service Design. Seamless, end-to-end Customer Journeys

Working with large clients to discover, innovate and design better ways for connecting with customers, users and colleagues on multiple platforms amidst the complexity of the world today.

Nile combines digital, commercial and behavioural expertise. We help you think like your customers. Then we design seamless service experiences that they want to use and buy, and that provide measurable business results. We work in partnership with your teams and help them to collaborate more effectively. We share our knowledge openly to help transform your internal capability.

 

Services Include:

• Brand: End-user Research, Brand Realization
• Innovation: Service Development and Innovation
• Experience: Service Design, end-to-end Customer Journey and Experience Design, Usability Testing, Eye-tracking, Interaction Design, Wireframing, Blueprinting, Accessibility Compliance

 

Examples of our work:

• World’s biggest healthcare provider
  Designed the UK’s first clinically approved online symptoms checker. Led the research and design process including Co-Design Workshops, User Research, Concept Design, Persona generation, Interaction Design, Wireframing, Blueprinting and Usability Testing.
• Leading international bank
  Helped design a groundbreaking cardless payment system. Led User Experience testing into journey flow and interaction design. Also prototype creation and 1-to-1 customer labs. The app won Nile the creative industries “Oscar”, the Cannes Lions Gold Award in the Mobile Applications category.

 
Nile brings insight, innovation and industry leading service practices to DBI Network, combining with broader operational practices to enable and the target brand experience.